Account FAQ: Registration, the 21+ Rule and KYC Verification
Your account is where verification, limits and payouts all live. This desk answers the sign-up and KYC questions in plain terms.
Registration and the age rule
Opening an account takes a couple of minutes, but two conditions are non-negotiable and set by PAGCOR, not by us:
- You must be at least 21 years old, the Philippine legal minimum for online gaming.
- One account per person, opened in your own real name to match the ID you will later verify with.
The one-time KYC verification, step by step
KYC is required once, before your first withdrawal. Any one of these government IDs works:
- Philippine passport
- SSS card or UMID
- PhilHealth card
- Driver's license
- PRC ID
Submit a clear photo of the ID plus a selfie / liveness check. The first review takes 24–48 hours; after that your account is cleared and later cashouts skip the step entirely.
Common account problems and fixes
| Symptom | Likely cause | Fix |
|---|---|---|
| KYC rejected | ID name ≠ account name | Update the account name so both match exactly, then resubmit |
| Withdrawal declined | Payout wallet in another name | Withdraw only to your own verified GCash or bank account |
| Can't withdraw yet | KYC still pending | Wait out the one-time 24–48h review; you can still play meanwhile |
| Under-21 flagged | Age on ID below 21 | Accounts for under-21s are closed under Philippine law |
Frequently Asked Questions
How old do I have to be?
21. It is the Philippine legal minimum for online gaming, checked during KYC. Any account found to belong to someone under 21 is closed.
What IDs does 7SPIN accept for KYC?
Philippine passport, SSS card, UMID, PhilHealth card, driver's license or PRC ID. One valid ID plus a selfie is enough.
Do I have to verify more than once?
No. KYC is a one-time review of 24–48 hours. Once cleared, your account stays verified and future withdrawals are self-service.
Can I withdraw to my brother's GCash?
No. The withdrawal account must be in your own name and match your verified identity. Third-party accounts are rejected at payout under PAGCOR rules.